Refund policy

At Bikestar, we want you to be happy with your order. Please read this policy before requesting a return or refund.

Return period

You may request a return within 14 days after your order is delivered. To qualify, an item must be unused, unworn, unwashed, and in its original condition and packaging, with tags and accessories included.

Items that cannot be returned

Unless an item arrives damaged, defective, or incorrect, we do not accept returns for:

• Items that have been worn, washed, altered, installed, or used.
• Items missing original packaging, tags, or included parts.
• Custom, personalized, or made-to-order products.

Any exclusion applies only to the extent permitted by applicable law.

How to request a return

Email shopbikestar.us@gmail.com with your order number, the item you want to return, and the reason for the request. Please wait for return instructions before mailing anything back. Returns sent without approval may be delayed or refused.

Approved returns must be shipped to the address we provide. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, or applicable law requires otherwise. We recommend using a trackable shipping service.